KYC Policy of Uptown Pokies

At Uptown Pokies, we prioritise the security and integrity of our platform to provide a safe and fair gaming environment for all players. To achieve this, we have implemented a comprehensive Know Your Customer (KYC) policy. This policy ensures compliance with legal requirements and protects against fraudulent activities.

Purpose of Identity Verification

The primary purpose of our KYC procedure is to verify the identity of our customers. This process helps prevent identity theft, money laundering, and underage gambling, thereby maintaining the trust and safety of our online community.

Required Documents for Verification

To complete the KYC verification process, players are required to submit the following documents:

  • Government-Issued Identification: A valid passport, national ID, or driver’s licence which clearly displays your full name, date of birth, and photograph.

  • Proof of Address: A recent utility bill or bank statement, dated within the last three months, indicating your current residential address.

  • Financial Information: A bank statement or other similar document that verifies your financial transactions with Uptown Pokies.

Verification Triggers

Our KYC check is triggered under the following circumstances:

  • When cumulative deposits or withdrawals reach or exceed €2000.

  • If there are any suspicious activities or discrepancies detected in the player’s account.

  • At the discretion of our compliance team for maintaining security protocols.

Processing Times

Once the required documents are submitted, our verification team aims to process KYC submissions efficiently, usually within 24 to 48 hours. However, processing times may vary depending on the completeness and clarity of the documents provided.

Account Restrictions During Verification

During the KYC verification process, certain temporary restrictions may apply to your account to ensure compliance and security:

  • Withdrawal requests will be paused until the verification process is completed.

  • Some gaming activities may be limited to prevent potential fraudulent activities.

Data Handling and Privacy

Uptown Pokies is committed to handling your data with the utmost care and in full compliance with data protection regulations. All personal data and documents submitted for KYC purposes are secured through advanced encryption technologies and stored on our highly secure servers.

Your information will solely be used for verification purposes and will not be shared with unauthorized third parties. We retain this data for as long as required by law and our licensing conditions.

If you have any questions regarding our KYC policy or require assistance with the verification process, please do not hesitate to contact our support team at [email protected].