Terms & Conditions

1. General

These Terms & Conditions govern the use of the Uptown Pokies website, which operates under the domain uptownpokies-aus.bet. By accessing or using our services, you agree to comply with these terms. Uptown Pokies reserves the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review the latest version periodically.

2. Account

To play at Uptown Pokies, you must create an account. Only one account per individual, household, or IP address is allowed. You must be at least 18 years of age or the legal age of majority in your jurisdiction. Accounts that remain inactive for more than 12 months may be subject to closure.

3. Verification

Uptown Pokies adheres to strict Know Your Customer (KYC) procedures. Players may be required to submit documents for identity verification, including a valid ID or passport and a recent utility bill. This process helps us ensure the security and legality of all transactions.

4. Deposits

Players can deposit funds using available payment methods such as credit cards and e-wallets. It is mandatory that deposits are made using accounts or cards registered in the player's name. Uptown Pokies does not accept credit deposits.

5. Withdrawals

The minimum withdrawal amount is €100. Requests are processed within standard timeframes, but all payouts require verification. Monthly withdrawal limits are applied per player. During verification, additional documentation may be requested to prevent fraudulent activities.

6. Restricted Countries

Due to legal regulations, Uptown Pokies does not accept players from several countries, including but not limited to the United States, United Kingdom, and Italy. Players are responsible for ensuring that accessing and playing at the casino is legal in their jurisdiction.

7. Anti-Money Laundering (AML)

Uptown Pokies is committed to preventing money laundering and terrorist financing. Rigorous due diligence and transaction monitoring are exercised. We may report suspicious transactions to relevant authorities in accordance with legal requirements.

8. Responsible Gaming

We are dedicated to promoting responsible gaming practices. Players can set deposit, loss, and session limits, or opt for self-exclusion. Tools such as time-outs and reality checks are available. Please play responsibly.

9. Data Protection

Your privacy is important to us. Uptown Pokies complies with data protection regulations to safeguard your information. Personal data is collected, stored, and used strictly in accordance with our Privacy Policy.

10. Complaints

If you have a complaint or dispute, please contact our customer support at [email protected]. We are committed to resolving issues promptly and fairly. If unresolved, disputes may be escalated to an independent third party.

11. Bonus Policy

Bonuses are subject to a wagering requirement of 35x. The maximum bet allowed while a bonus is active is €5. Certain games may be restricted from contributing to the wagering requirement. Abuse of bonus offers may result in forfeiture.

12. Limitation of Liability

Uptown Pokies is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use our services. Our total liability shall not exceed the amount of deposits made by you in the preceding six months.

For further assistance or inquiries, please contact us at [email protected].